Frequently Asked Questions
Before we build,
let's make things clear.
Here are some of the questions businesses often have before starting a website, e-commerce, Zoho, automation or process improvement project with us.
Before Starting
You don't need to have everything figured out.
You don't need to arrive with a technical specification, a complete process map or a final list of software.
If you know that something isn't working as well as it should, that's enough to start a conversation.
We'll understand the situation, ask the right questions and work through what the business actually needs.
General
Questions about working with Raiseonix.
A few things worth knowing before we start working together.
What kind of businesses do you work with?
We work with different types of businesses, including professional services, e-commerce and retail, healthcare and clinics, education and training, certification and compliance, and other service-based businesses. We don't limit the conversation to a fixed industry list.
Do I need to know exactly what solution I need?
No. In fact, many projects start because the business knows what is difficult but isn't sure whether the answer is a new website, CRM, automation, process improvement or something else. We start by understanding the problem.
Do you work with existing systems?
Yes. An existing system may already be useful and may simply need configuration, refinement, connection or a clearer process around it. We look at what you already have before deciding what should change.
Do you only provide technology implementation?
No. Our work can include consulting, process identification, process mapping, documentation and refinement, followed by implementation where technology can help.
Can you combine multiple services in one project?
Yes. A business problem does not always fit into one service category. For example, a project may involve a website, CRM, automation and process improvement working together as one broader solution.
How do we start a project?
Start by telling us what your business does, what you are trying to improve and what currently feels difficult or disconnected. We can then understand the situation and discuss the appropriate next step.
Do you work on small projects as well as larger implementations?
The scope can vary depending on the business need. Some projects may involve a focused website or system improvement, while others may involve multiple connected processes and technologies.
What happens after the first conversation?
We first understand the business and the problem. From there, we can identify the relevant requirements, discuss possible approaches and determine what the next step should be.
Our Services
What can Raiseonix help with?
Our services cover the digital experience as well as the processes and systems behind the business.
Web Development
WordPress and web development focused on creating a clearer, responsive and practical digital experience.
E-commerce
Online stores and e-commerce systems designed around products, customers, orders and the wider business process.
Zoho Solutions
Zoho CRM, Bigin, Books, Inventory, Creator, Desk, People and Payroll solutions around business workflows.
Business Automation
Connecting repetitive business steps and moving information between systems where automation makes sense.
Consulting & Process Improvement
Identifying, mapping, documenting and refining business processes before or alongside technology implementation.
Digital Marketing & Social Media
Building a more consistent digital presence across websites, content and social media.
Working Together
A simple path from conversation to implementation.
The exact project will vary, but our thinking stays consistent.
Understand
Learn about your business, team and current workflow.
Identify
Find the areas creating friction or unnecessary work.
Define
Clarify the requirements and the right approach.
Build
Implement the appropriate digital or business solution.
Improve
Refine the solution as the business and process evolve.
Still not sure where to start?
That's exactly what the first conversation is for. Tell us what your business does and what you want to improve. We can work through the problem together.
Have A Different Question?
Let's talk about your business.
You don't need the perfect brief. Tell us what you are trying to solve, and we'll start from there.
Let's talk ↗