Your information.
Handled responsibly.

1. Introduction

Raiseonix ("Raiseonix", "we", "our", or "us") respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy applies to information collected through our website, enquiry forms, communications, and interactions relating to our services.

2. Information We Collect

Depending on how you interact with us, we may collect information that you voluntarily provide and certain technical information generated when you use our website.

Information you provide

• Name and business or organisation details.
• Email address and phone number.
• Information submitted through contact or enquiry forms.
• Details about your website, business processes, systems or project requirements.
• Information you provide when communicating with us.

Technical information

Our website or its service providers may collect technical information such as browser type, device information, approximate location, IP address, pages visited, referring pages and general usage information.

The exact information collected depends on the tools and services active on the website.

3. How We Use Information

We may use information for purposes including:

• Responding to enquiries and requests.
• Understanding your business and project requirements.
• Preparing proposals, estimates or project discussions.
• Delivering and supporting our services.
• Communicating with clients about ongoing work.
• Improving our website, services and user experience.
• Maintaining website security and preventing misuse.
• Meeting applicable legal or contractual obligations.

We aim to collect and use information only to the extent reasonably necessary for the relevant purpose.

4. Sharing Information

We do not intend to sell your personal information.

Information may be shared with service providers, contractors or technology platforms where reasonably necessary to operate our business, deliver services, maintain systems or respond to your requests.

Examples may include hosting providers, email services, CRM platforms, analytics providers, payment providers, communication platforms and other technology services used by Raiseonix.

Where appropriate, we seek to work with providers that maintain reasonable safeguards for information entrusted to them.

We may also disclose information where required by law, legal process, or to protect our rights, users, systems or property.

5. Cookies

Our website may use cookies and similar technologies to provide essential functionality, understand website usage, remember preferences, or support analytics and marketing activities.

The cookies used depend on the tools installed on the website. These may include cookies associated with WordPress, analytics platforms, embedded content, advertising platforms or other third-party services.

You may be able to control or restrict cookies through your browser settings. Some website functions may not work correctly if certain cookies are disabled.

For more information about cookies used by Raiseonix, please refer to our Cookie Policy.

6. Third-Party Services

Our website or services may use third-party platforms and integrations to provide functionality, communication, analytics, hosting, payments, forms, CRM, automation or other business services.

These third parties may process information according to their own privacy policies and terms.

Where a third-party service is used as part of a client implementation, the client's own configuration, contractual arrangements and privacy requirements may also apply.

7. Data Security

We take reasonable measures to protect information from unauthorised access, alteration, disclosure or destruction.

Security measures may include access controls, secure credentials, software updates, appropriate permissions, backups and other technical or organisational safeguards relevant to the systems we operate.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

8. Data Retention

We retain information only for as long as reasonably necessary for the purposes for which it was collected, to maintain business and contractual records, to resolve disputes, or to meet applicable legal and accounting requirements.

The appropriate retention period may vary depending on the type of information and the reason it was collected.

9. Your Rights

Depending on applicable law and the circumstances, you may have rights relating to your personal information, including rights to:

• Request access to personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of information where applicable.
• Object to or request restriction of certain processing where applicable.
• Withdraw consent where processing is based on consent.

Requests will be considered in accordance with applicable legal requirements and reasonable verification procedures.

10. Children's Privacy

Our website and services are intended for businesses, professionals and general audiences rather than children.

We do not knowingly seek to collect personal information from children through our website.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or business practices.

When changes are made, the updated version will be published on this page with a revised "Last updated" date.

12. Contact Us

If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact Raiseonix using the details below.